Privacy Policy

Effective Date: March 28, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or interact with our website at https://kelownapoolsandspas.com (the "Site"). We are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, the General Data Protection Regulation (GDPR).

By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you voluntarily provide through forms or communications
• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Referring website addresses
  • Device identifiers and other diagnostic data
• Cookies and Tracking Technologies:
  • We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. For more details, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Site and services
• To communicate with you, respond to inquiries, and provide customer support
• To process requests, orders, or transactions
• To personalize your experience on our Site
• To analyze Site usage and improve our services
• To send you updates, promotions, or marketing communications (you may opt out at any time)
• To comply with legal obligations and enforce our terms and policies

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site, conducting our business, or providing services to you, such as website hosting, analytics, and marketing. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Trevi Pools and Spas, our users, or others.
• Business Transfers: In the event of a merger, acquisition, asset sale, or other business transfer, your information may be transferred as part of the transaction, subject to the promises made in this Privacy Policy.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual restrictions.
• Withdrawal of Consent: Where we rely on your consent to process information, you may withdraw your consent at any time.
• Objection and Restriction: You may object to or request that we restrict certain processing of your information.

To exercise your rights, please contact us at [email protected]. We may require verification of your identity before responding to your request.

6. Cookie Policy

Our Site uses cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device. They help us:

• Remember your preferences and settings
• Understand how you use our Site
• Improve functionality and performance
• Provide personalized content and advertising

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

7. Third-Party Services

We may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how users interact with our Site. These third parties may use cookies, web beacons, and other technologies to collect information about your use of the Site. Information collected by these third parties is governed by their own privacy policies.

We may also display links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there. By using our Site, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Address: Trevi Pools and Spas, Lake Country, British Columbia, Canada

This Privacy Policy is governed by the laws of the Province of British Columbia, Canada.