Privacy Policy

Effective Date: April 9, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or interact with our website at https://kelownapoolsandspas.com ("Website"). We are committed to safeguarding your privacy and ensuring compliance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, other relevant privacy regulations.

1. Information We Collect

We collect information to provide and improve our services, communicate with you, and comply with legal obligations. The types of information we may collect include:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you voluntarily provide via forms, emails, or other communications
• Usage Data:
  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Website
  • Referring website addresses
  • Other diagnostic data
• Cookies and Tracking Technologies:
  • We use cookies and similar technologies to enhance your experience, analyze usage, and support Website functionality. For more details, please review our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services
• To respond to your inquiries, requests, or customer service needs
• To personalize your experience on our Website
• To improve our Website, products, and services
• To send you updates, marketing communications, or promotional materials (with your consent, where required by law)
• To comply with legal obligations and enforce our terms and policies
• To protect the security and integrity of our Website

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in operating our Website, conducting our business, or providing services to you. These providers may have access to your personal information only to perform tasks on our behalf and are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Trevi Pools and Spas, our users, or others.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect your own information, such as choosing strong passwords and logging out after using shared devices.

5. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
• Withdrawal of Consent: Where we rely on your consent to process information, you may withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We may require verification of your identity before responding to your request.

6. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your experience and analyze Website usage. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of our Website.

By continuing to use our Website, you consent to our use of cookies as described in this policy.

7. Third-Party Services

We may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how our Website is used and to improve our services. These third parties may collect information about your use of our Website in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with through our Website.

Our Website may also contain links to other websites not operated by us. We are not responsible for the privacy practices or content of such third-party websites.

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information promptly.

9. International Users

Our Website is operated in Canada and is intended for users located in Canada. If you are accessing our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database is operated. By using our Website, you consent to the transfer of your information to Canada.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. Your continued use of our Website after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Mailing Address: 151 Adams Rd #3, Kelowna, BC V1X 7S4, Canada

We are committed to addressing your privacy concerns in a timely and effective manner.